Call Center Skills: What You Need

A few weeks ago I received an e-mail question from someone who wanted to start an eBook business but was worried about also having a full-time job. This isn’t as unusual of a situation as you might think. Most people, when they’re just getting started, have a job. Even if someone doesn’t have a traditional job, they might have other household responsibilities like raising kids. The time constraints are the same regardless.

Secondly, scripts contain relevant information about your business and products. Should callers have any questions, operators can simply refer to your script. They’ll be able to provide a ready answer that’s accurate.

Monetary gain is another perk of working for the call center tijuana near Tijuana, Baja California industry. Signing bonuses and generous salary rates are not uncommon. This generosity is the result of human resource departments trying to desperately stop the inexorable tide of high employee turnover rates.

Testimonials with photos, audio, or video, are very powerful. Testimonials with just a set of initials, or a with just a first name, have NO credibility.

The product needs to be consumable. This came to me after I joined an MLM that sold alarm systems. After you’ve sold one, that buyer isn’t going to be back for any repeat sales.

When you see a TV ad for a product or service using the phrase, “Operators are Standing By,” do you ever wonder who is “standing” waiting for you to call that 800# to buy that widget you probably don’t need? More than likely, no one is actually waiting for you. They are busy on another call with the customer who wants to buy the product, has a complaint about a product or service, needs technical advice or information about something, or just wants someone to listen to their life story.

Most call centers require CSR’s to use a script when talking to the customer. This is meant to standardize the information being provided and discourage long calls. It can be challenging to read something verbatim without making it sound canned. But, once you have learned to locate the appropriate script without fumbling around, it can make it easier than extemporizing.

These are the most popular call center services. Integra Global Solutions is a company that also offers them and more. You can check them out and find out if it will work for you.